OWNER-PUBLISHED CASE
Should this refund request be approved, escalated, or declined?
RECORDED
Should this refund request be approved, escalated, or declined?
Allowed: Approve / Escalate / DeclineEXACT INPUT EDIT / 117 EDITED CHARACTERSNo text removed→However, the return policy in the customer account summary says returns are only allowed within 14 days of delivery.ANSWER CHANGEDconflicting evidence
Read the complete inputs and exact diff
Order #1842 arrived 12 days late. The package is unopened. The refund request was submitted 4 days after arrival. Policy allows returns within 30 days.
Order #1842 arrived 12 days late. The package is unopened. The refund request was submitted 4 days after arrival. Policy allows returns within 30 days. However, the return policy in the customer account summary says returns are only allowed within 14 days of delivery.
Order #1842 arrived 12 days late. The package is unopened. The refund request was submitted 4 days after arrival. Policy allows returns within 30 days. However, the return policy in the customer account summary says returns are only allowed within 14 days of delivery.
JEV ANALYSISRECORDED
- Observed
- flipped
- Apparent relevance
- decision relevant
- Review priority
- urgent
- Model
- openjev
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